Terms and Conditions
Our Terms and Conditions provide essential information about the agreements that apply when using our website and purchasing our products. By placing an order, you agree to these terms.
Contents of the Terms and Conditions
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Delivery Terms: Our products are shipped worldwide via our logistics partners. Delivery time may vary depending on the destination. Delivery is carried out according to the DAP Incoterm, with the buyer responsible for any import duties and taxes.
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Payment: Payments are in advance and exclusively via regular bank transfer. We do not offer alternative payment methods. A proforma invoice will be sent via email once the order is ready for shipment, at which time payment will be requested.
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Return Policy: We accept returns in accordance with applicable legislation. Consumers have the right to return products within 14 days of receipt, provided they are unused and in their original condition. Specific details on the return process can be found in our return policy.
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Liability: We are responsible for the quality of our products. In case of a defect or issue, we request that customers inform us immediately upon receipt. Our liability is limited to the purchase value of the product and does not cover indirect damages.
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Warranty: We provide a 12-month warranty on material and manufacturing defects under normal use conditions. The warranty does not cover damages from improper use, installation errors, or external factors. For full warranty details, please refer to our warranty policy.
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Retention of Title: Not applicable.
Affiliated with the Koninklijke Metaalunie Explore Glazing is affiliated with the Koninklijke Metaalunie, meaning the consumer terms and conditions apply. This ensures professional service and fair conditions.
If you have questions regarding these terms, please contact us at info@explore-glazing.nl or by phone at +31 (0)342 440471.
Click on the button to download the Terms & Conditions of the Metaalunie 2019
