Return Policy & Right of Withdrawal

1. Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days without providing any reason. This withdrawal period expires 14 days after the day you physically receive the product.

2. Exercising the Right of Withdrawal
To exercise the right of withdrawal, you must inform us via a clear statement (e.g., by email or letter) about your decision to withdraw from the contract. Please include the following information:

  • Your name, address, and (if applicable) email address
  • Order number and order details
  • Reason for return (optional)

3. Return Conditions
We only accept returns of unused and undamaged goods. If the returned product shows signs of use or damage, we reserve the right to refuse the return or charge for the depreciation in value.

4. Consequences of Withdrawal
After receiving your withdrawal request, you will receive a confirmation and instructions for returning the products. You will receive a full refund, including standard shipping costs, within 14 days of receiving the return. We will use the same payment method that was used for the original transaction.

5. Return Costs and Responsibility
Return shipping costs are at your own expense unless otherwise stated. Please note that any damage during return shipment is at your own risk and responsibility. We recommend using a trackable and insured shipping method.

6. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to products made to your specifications or customized for you.

7. Contact Information for Returns
Truck en Bus Glazing B.V. h/o Explore Glazing
Address: De Standerd 21, 3774 SC Kootwijkerbroek, Netherlands
Email: info@explore-glazing.nl
Phone: +31 (0)342 440471

Reviews

What do others say about Explore Glazing

4.5
Lars Nyström Lars Nyström
a year ago
Great product, super service and a smooth shipping! My LR Defender got a real facelift after a straight forward installation of new sliding windows + guards. I highly recommend Explore Glazing an their products!
Puck Puck
3 months ago
The quality of these products is excellent. I have fitted four of their gull-wing windows. However, when fitting to the 78 Series Land Cruiser you have to make a key decision about how much to straighten the body work (window pillar) before installing the windows (the new windows are flat but the OEM bodywork is curved). They must be installed with no bending (see Photo 1). This means you either leave the body work curved and adjust the length and tension of the M4 bolts to ensure that there is no bending in the finished result, or you fully straighten the body work (see Photo 2). If the latter then take extreme care as the OEM paint will crack from the movement and you will definitely need to silicone the outside gap when finished.
Shane Doolin Shane Doolin
11 months ago
Quoted for 2 Defender 110 windows(a gull wing and half drop down), overland drop down guard, aircraft rails and table and security screen. Purchased all after quick customer support and answering of specific questions and now (with basic experience) have removed and fitted all the upgrades to my Defender. Highest of quality with ALL the necessary specialised tools included eg. high vibration silicone and even the tapping drill. I cant recommend them enough!
Christian Fluri Christian Fluri
a year ago
Super products and always a very quick response. From the request to the product arrives at home in less than a week. Netherlands to switzerland. Perfect, and great service

Follow us on Instagram

Send us your best picture and get your spot on our Instagram wall! 

We're excited to see the end result and want to share it with all other fans, so please submit your picture of your car with your Explore Glazing products.

@exploreglazing