Return Policy & Right of Withdrawal
1. Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days without providing any reason. This withdrawal period expires 14 days after the day you physically receive the product.
2. Exercising the Right of Withdrawal
To exercise the right of withdrawal, you must inform us via a clear statement (e.g., by email or letter) about your decision to withdraw from the contract. Please include the following information:
- Your name, address, and (if applicable) email address
- Order number and order details
- Reason for return (optional)
3. Return Conditions
We only accept returns of unused and undamaged goods. If the returned product shows signs of use or damage, we reserve the right to refuse the return or charge for the depreciation in value.
4. Consequences of Withdrawal
After receiving your withdrawal request, you will receive a confirmation and instructions for returning the products. You will receive a full refund, including standard shipping costs, within 14 days of receiving the return. We will use the same payment method that was used for the original transaction.
5. Return Costs and Responsibility
Return shipping costs are at your own expense unless otherwise stated. Please note that any damage during return shipment is at your own risk and responsibility. We recommend using a trackable and insured shipping method.
6. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to products made to your specifications or customized for you.
7. Contact Information for Returns
Truck en Bus Glazing B.V. h/o Explore Glazing
Address: De Standerd 21, 3774 SC Kootwijkerbroek, Netherlands
Email: info@explore-glazing.nl
Phone: +31 (0)342 440471
