Häufig gestellte Fragen

We have 250 key numbers available, which we use in sets of 50 to avoid excessive duplication of the same key numbers.

If you order multiple gullwing windows in a single purchase, we'll ensure that you receive matching keys for all your gullwing windows. However, if you later decide to order an additional gullwing window, you will need to order new locks if you wish to have a single key that operates all your windows.

Nein, unsere Fensterschutzgitter und der Explore Overlander sind speziell für die Verwendung mit unseren eigenen Gullwing-Fenstern entwickelt. Sie sind nicht kompatibel mit Fenstern anderer Hersteller.

No, sliding windows for the left and right sides of the car are not interchangeable to prevent leakage. Therefore, it is crucial that you specify clearly during the ordering process whether you intend to purchase the sliding window for the left side (LHS) or the right side (RHS).

No, our gull wing windows can only be operated from the outside. 

Certainly! You can find the key number on the compression latch's closing mechanism. We are able to supply replacement keys. For a new key, please use the contact page to send us an email.

Regrettably, we are unable to provide our products in an alternative RAL colour.

There are various options for glass tinting available, depending on the car brand. We offer dark grey tinted glass (LT20%) for all car brands, and for specific models like the Suzuki Jimny GJ and Land Rover Defender, we also provide light green tint (LT57%). Clear glass is not offered as a choice for tinting.

At Explore Glazing, we focus on designing, producing, and selling windows and accessories. We don't offer installation services, but we provide installation instructions with our products. If you prefer professional installation, we've listed trusted partners to contact on our installation service page. Please note that we can't guarantee their work or service quality.

Absolutely, we've got you covered. All our products come with comprehensive installation guides. You'll receive these guides by email upon shipment, and they're also available on our website under "Prices and guides" for each product. Additionally, we've created a series of helpful installation videos on our YouTube channel, making it easier for you to handle the installation, even if you're not particularly skilled in this area.

You will receive a fully preassembled window (including frame and glass), so you only need to install the window in your vehicle. Mounting materials are not included in the price but will be automatically offered when you request a quote. It's also important to note that the tools to remove your current windows are not available through us.

• Submit an Offer Request: Start by filling out an offer request on our website.
• Receive & Accept Quotation: We’ll send a quotation including shipping costs. If it meets your approval, send us your acceptance.
• Order Confirmation: We’ll confirm your order and provide an expected shipping date.
• Proforma Invoice & Payment: Once ready for shipment, we'll send a proforma invoice. After receiving your payment, we’ll dispatch your order immediately.

To ensure accuracy, we exclusively handle order requests via email. Placing an order over the phone is not preferred.

If you experience technical difficulties or require assistance while placing your offer request, please send an email to info@explore-glazing.nl 

We accept payments exclusively via bank transfer. However, alternate payment platforms such as Wise (formerly TransferWise) and Revolut can be used to transfer funds to us using credit cards or PayPal accounts, even though we do not have accounts with these services. Please note that we do not accept direct payments through credit cards or PayPal.

We've structured our pricing to be highly competitive because we sell directly to consumers without involving traders or a dealer network. Typically, manufacturers need to offer around a 30% discount in such setups. This means the savings are passed directly to you. We trust you'll appreciate that we cannot offer additional reductions on our items.

Don't hesitate to send us an email. We'll investigate the possibility of offering solutions for different car brands if there's enough demand. Please keep in mind that immediate availability may be limited due to high demand.

Nein, Einfuhrzölle und Steuern sind nicht im Angebot enthalten. Unser Angebot umfasst jedoch Ausfuhrzölle und Versandkosten. Einfuhrzölle und Steuern werden von den Zollbehörden Ihres Landes berechnet und verwaltet. Leider können wir keine Schätzungen für diese Kosten abgeben. Wir empfehlen Ihnen, sich direkt an Ihre Zollbehörden zu wenden, um Informationen zu diesen zusätzlichen Kosten zu erhalten.

You will automatically receive a FedEx tracking number in a separate email as soon as your order is dispatched. This tracking number will enable you to track the whereabouts and status of your order throughout the shipping process.

The shipping costs are variable and depend on the number of packages and the delivery destination. We can provide an accurate quote once we have this information.

While we operate as a manufacturing company without a physical store for product viewing, we acknowledge that there may be occasions when you would prefer to collect your order in person. This is entirely possible once an appointment is scheduled. We will have your order prepared for collection at the agreed-upon date and time.

Our delivery terms and conditions are DAP (Delivered at Place), which means that we are responsible for delivering the goods to a specified place or location. Once the goods are delivered to the agreed-upon place, the risk and responsibility transfer to the customer.

We exclusively collaborate with FedEx.

We can essentially ship to any country and address. Please note that it must be a residential or business address, as delivery to P/O boxes is unfortunately not possible due to the size and weight of the packages. For more information regarding your specific situation, it's best to contact us directly.